WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community, and services that enable them to do what they love and create their life’s work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.
About The Role
A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.
Goals and Objectives
- Illustrate WeWork’s core values and strive to achieve our mission
- Support the Community Management team to achieve the following:
- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that your building is fully operational and processes are running smoothly
- Drive growth and promotion of WeWork-provided service offerings
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
Duties and Responsibilities
Greeting /Point of Contact
- Be the first and last point of contact for your building
- Cover the front desk during business hours
- Greet and check-in member guests
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
- Manage We Member check-ins and check-outs
- Prepare and distribute promotional materials to guests/potential members
- Answer “walk-up” member and guest questions or refer inquirer to additional resources
Membership Management
- Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
- Be active on the WeWork member network
- Solve member-related issues to ensure a cohesive community
Events and Community Management
- Make posters for events
- Assist with set-up and breakdown of events, including ordering food and beverages
- Prepare newsletter
Building Operations and Management
- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure highest level of member experience
- Fielding and assigning requests submitted through Zendesk
- Manage keycard activations and bike room access requests where applicable
- Ensuring the building is clean and well kept
- Ordering consumables
- Submit building receipts to the Community Lead and the Community Manager for expense reports
- Mail and Package responsibilities as needed
- Identify issues for escalation to the Community Lead and the Community Manager and document accordingly
Experience And Requirements
- College graduate
- Fluent English and Portuguese
- Must have strong verbal and written communication skills
- Customer service and/or sales experience a plus
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for WeWork’s mission and values
- Proficient in basic computer skills
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