Customer Relations Group Representative – Hexagon Manufacturing Intelligence – SP.

Description:

The Customer Relations Group Representative is a front-line employee, interacting by telephone and email with customers. The CRG Representative is responsible for contacting existing customers to ensure software and hardware maintenance agreements are renewed annually and introduce and sell additional metrology solutions.

Responsibilities:

• Contact clients daily to secure orders for SMA/HMA revenue, focused on meeting or exceeding quota
• Generate sales proposals, database entry, maintain reports and spreadsheets
• Generate highly qualified sales opportunities for regional sales team by contacting customers on a specific campaign tool
• Continuously develop knowledge of new products, services and sales best practice methods
• Assist customers with general inquiries and concerns or problems
• Process orders and perform follow up activities required to complete order delivery (i.e. including but not limited to database update, coordinate license file updates, request service, etc.)
• Identify and organize analytical information on quarter end results, market trends and competitive threats within a territory
• Coordinate and interface with other departments, gathering information and communicating it clearly to others
• Answer all 800 telephone lines when Coordinator is not available; identify needs and direct calls to the appropriate group/contact
• Other responsibilities as identified by the Manager of Customer Relations
  

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Qualifications:

• Associate’s Degree or equivalent combination of education and experience
• Fluent in English
• 2-3 years related experience in sales/account management environment
• Prior experience selling high technology products and services a plus
• Identifying customer needs for a technical product line
• Strong coordination, organization and communication abilities
• Building and maintaining strong customer relationships
• Ability to work independently, outstanding telephone manner, follow-through and questioning skills required
• Confidence, professionalism, strong customer service and telephone skills
• Excellent written and verbal communication skills
• Demonstrated organizational skills
• Superior proven skills with all Microsoft Office programs (Outlook, Xcel, Word, Access)
• Experience managing databases
• Experience with ERP systems, BPCS or LX a plus
• PowerPoint experience a plus
• Salesforce.com experience a plus
  

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