Community Associate
About the Role
A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.
Goals and Objectives
Illustrate WeWork’s core values and strive to achieve our mission
Support the Community Management team to achieve the following:
Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Drive growth and promotion of WeWork-provided service offerings
Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
Duties and Responsibilities
Greeting /Point of Contact
Be the first and last point of contact for your building
Cover the front desk during business hours
Greet and check-in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Manage We Member check-ins and check-outs
Prepare and distribute promotional materials to guests/potential members
Answer “walk-up” member and guest questions or refer inquirer to additional resources
Membership Management
Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
Be active on the WeWork member network
Solve member-related issues to ensure a cohesive community
Events and Community Management
Make posters for events
Assist with set-up and breakdown of events, including ordering food and beverages
Prepare newsletter
Building Operations and Management
Assist with move-ins and move-outs; prepare and distribute member welcome packets
Assist with building operations and maintenance to ensure highest level of member experience
Fielding and assigning requests submitted through Zendesk
Manage keycard activations and bike room access requests where applicable
Ensuring the building is clean and well kept
Ordering consumables
Submit building receipts to the Community Lead and the Community Manager for expense reports
Mail and Package responsibilities as needed
Identify issues for escalation to the Community Lead and the Community Manager and document accordingly
Experience and Requirements
College graduate
Fluent English and Portuguese
Must have strong verbal and written communication skills
Customer service and/or sales experience a plus
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion for entrepreneurial communities
Passion and understanding for WeWork’s mission and values
Proficient in basic computer skills
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