Efetivo – Analista de Importação Marítima – Kuehne+Nagel – Curitiba, PR

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kuehne+nagel

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Analista de Importação Marítima | TSC AMERICAS | req89609


You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
With over 78000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

YOUR ROLE

  • Sea Logistics Customer Care supports customers by providing helpful information, answering questions and responding to complaints.
  • You’ll be the frontline of support for clients and customers, and they help ensure that customers are satisfied with products, services, and features.
  • Sea Logistic Customer Care is accountable for maintaining excellent service for our internal and external customers.

YOUR RESPONSIBILITIES

  • Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction;
  • Shipment Management: Qualification and entry of customer orders into the operational execution process;
  • Complaint Management;
  • Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order;
  • Customer Data Management: Maintenance and integration of customer data in the KN systems;
  • Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support);
  • Reporting (creating, refining and reviewing reports);
  • Coordination with KN Overseas;
  • Customer Focal Point: Communication point to customers related to quotations, sea logistics and cargo pickup/delivery;
  • Monitor internal data and customer indicators in accordance with customer expectation, action plan and continuous improvement;
  • Guide and help the team with less experience, responsible for providing solutions with complexity.

YOUR SKILLS AND EXPERIENCES

  • University Degree in ADM, Business, COMEX, IR or alike;
  • Sea Logistics experience;
  • Fluent English skills.

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